Refund policy
Return & Refund Policy
Our Guarantee We stand behind everything we make. If you're not completely happy with your purchase, we offer a 100% money back guarantee — no questions asked.
Returns
- You may return any item within 30 days of receiving your order
- Items can be returned in any condition — if you're not happy, we want to make it right
- To start a return, email us at hello@tahipup.co.nz with your order number
Refunds
- Once we receive your return, we'll process a full refund to your original payment method within 5–7 business days
- You'll receive an email confirmation once your refund has been issued
Exchanges
- If you'd prefer an exchange, let us know and we'll sort it out for you
Return Shipping
- For change-of-mind returns, return shipping costs are the responsibility of the customer
- If your item arrived damaged or faulty, we'll cover the return shipping cost
Damaged or Faulty Items If your order arrives damaged or not as described, please contact us within 7 days of delivery and we'll replace or refund it immediately.
Contact Us at hello@tahipup.co.nz